The Wapping Victualler terms and conditions
TERMS AND CONDITIONS
These terms and conditions govern the use of our website and services and the relationship between the customer and user (you) and the Wapping Victualler Ltd, 69 Garnet Street, Wapping, London E1W 3QS (us) as the owner of the website and the supplier of the goods.
These terms are subject to amendment. Latest versions are always available on this site. They offer you additional protection and do not affect your statutory rights as a consumer.
We will not sell and deliver alcohol to anyone who is under the age of 18. By placing an order on our webshop you confirm that you are minimum 18 years old.
We cannot guarantee that all our products and all the vintages are available. In the case of unavailability we will contact you to find a substitution.
You can place an order by clicking the ”check out” button. With this you make an offer to buy from us within our terms. We will respond to your order with an automatic confirmation email.
We reserve the right not to accept an order.
All goods remain the property of us until full payment of the invoice price has been received.
Payments can be made through Pay Pal, using your Pay Pal account, or as a card payment with all major credit cards.
If payment is by credit card, receipt of payment does not mean that we have accepted an order. This only occurs once the items have been dispatched. We reserve the right to return the payment to the customer.
A contract will be made between you and us when we dispatch the goods you have ordered and paid for. Until that point we can refuse or amend orders, and you can cancel your order, as set out below, at any point.
You must ensure that the personal information which you are required to provide when you register as a customer is accurate, current and complete in all respects. You will notify us of any changes in personal information by e-mail or in writing. We shall treat all your personal information as confidential. We shall keep it on a secure server and fully comply with all applicable UK data and consumer protection legislation.
We do not store credit card details and we only share customer details in order to deliver.
Should you wish to cancel an order, please notify us at least 24 hours before delivery is due. Delivered purchases may be cancelled within seven days of delivery. Cancellations are only accepted in written form, in email or by post. All goods must be returned to The Wapping Victualler Ltd (address below) in a good and unopened condition.
The price of the returned goods will be refunded within 30 days. All good need to be returned within 14 days of the written cancellation. If we are unable to accept returns because the goods are not in good condition or have been opened, a re-delivery fee will be payable.
Any complaint is taken seriously and we make all our effort to respond to them as soon as possible.
If there are any faulty, or upon delevery any missing or damaged goods (please open the cases on arrival), we will refund or replace them if reported within three days of receipt. You will be deemed to have accepted the goods as delivered and in fulfilment of your order unless we hear from you within three days of collection or delivery, and you will not be entitled to reject them thereafter except as set out above.
All prices on the website include VAT.
Although we make all effort to make sure that pricing information is correct, an error may occur. In this case we will contact and inform you about the correct price and you can decide either to cancel the purchase or to proceed with the correct price. We are not obliged to sell the items on the incorrect price. We reserves the right to change price and availablity information without notice.
All goods and specific vintages are a subject to availability. In case of any unavailablity we will contact you by email or phone in order to inform you and help you adjust your order./We cannot garantee that all our products and all the vintages are available. In case of an unavailability we contact you to find a substitution.
Free delivery on orders over £50! Orders under £50 cost £7.95. We currently deliver to UK Mainland by Rush Courier service. Please allow the goods approximately 2-4 working days to arrive. We would like to be environmentally friendly, therefore we use recycled boxes for packaging. Free delivery is promotional and a subject to amendment.
UK Mainland excluding Scottish Highlands, Offshore Islands & Northern Ireland. To these areas we can deliver with extra charges, please contact us.
Please contact us giving full details on the matter and we will respond to you as quickly as we can.
You can contact us
on phone: 02074819694 (every day 2pm-11pm)
post: 69 Garnet Street, London, E1W3QS
Fraud and crime Prevention
For the purposes of the prevention or detection of offences, and/or the apprehension or prosecution of offenders, we may share any information that we collect with the Police, other public or private sector agencies or representative bodies in accordance with the relevant legislation. Information shared in this way will not be used for marketing purposes.
We shall not be liable for any failure to meet our obligations occasioned by circumstances beyond our reasonable control.
These Terms and Conditions will be subject to the laws of England and Wales. We will try to solve any disagreements quickly and efficiently. If you are not happy with the way we deal with any disagreement and you want to take court proceedings, you must do so within England.